Hosted predictive dialler and call recording software. 

At Magnetic North, we aim to improve the efficiency of your company's operations by providing innovative communications technology, such as hosted call recording, hosted predictive dialer, hosted contact centre, hosted call centre and network call recording.

We use an innovative hosted predictive dialer named Maximise OnDemand which gives preview, progressive and predictive dialling and call blending. This hosted predictive dialer can be used in marketing, customer service, business and commercial sales and call centre environments for enhanced customer relations. The Maximise OnDemand hosted predictive dialer solution has shown to increase effective call rates for small and large teams alike.

Maximise OnDemand hosted predictive dialler can operate on a single server and support standard PBX and next-gen IP technologies for maximum diversity. It is essential that the services you rely on for business enhancements are versatile and adaptable to your needs. Our hosted predictive dialer software is capable of delivering up to a 400% increase in your operational efficiency. This can enable your company to place more successful calls at the same time as boosting customer revenues.

Maximise OnDemand hosted predictive dialler has the lowest cost of acquisition and ownership available on the market. It utilises a wide selection of dialling features which have led many companies to reap the rewards it brings. Our hosted predictive dialler is ideal for operations such as mission critical call centre teams, distributed branch networks, inbound and outbound blended call centres and IP telephony environments. The outbound hosted predictive dialler can also link to SMS networks and email systems to enable an unavailable contact to be reached by alternative means.

Magnetic North's hosted call recording and network call recording system uses web-based hosted or onsite call and screen recording software. This was conceived and designed to support businesses of any size and contact centres of any scale. Our hosted call recording and network call recording can also accommodate for bulk recording on thousands of channels for added versatility, which is essential for large contact centres.

Hosted call recording and network call recording from Magnetic North is also increasingly popular with companies which make transactions via telephone. By using hosted call recording and network call recording within your sales or customer service environment, you can ensure that there will be clear, high-quality materials to refer back to in case any unfortunate issues or complaints should arise. This way, there will always be an accurate point to return to in case any particular details need to be checked.

Hosted call recording and network call recording can protect your company and staff from unfounded complaints and ensure that any possible mistakes are located and learned from. This makes hosted call recording and network call recording an excellent tool for training, as it allows staff to listen to previous calls and evaluate performance.

A hosted call centre is an efficient way to ensure customers receive fast and clear communication with your company. By using a hosted call centre, you can harness the power of IP technology to create a smoother phone network than a traditional PBX-based system. Magnetic North have provided hosted call centre services to businesses of all sizes and sectors for years now. We have earned a respectable reputation for quality and excellence in all areas.

We utilise the latest technological innovations in our hosted call centre services to ensure you receive the highest speed connections and clearest communications available. As using a hosted call centre may seem daunting to some companies, particularly when comparing the process to a standard PBX network, we are happy to discuss the process and installation with you. We are available for assistance via email and telephone.

A hosted contact centre is a highly efficient method of communication between your company and customers. Whereas traditional phone systems can leave customers frustrated with being placed on hold while they wait in a queue, a hosted contact centre can move faster. Your customers will be able to talk with a company representative with greater ease, which can only add to the strength of your reputation. A hosted contact centre is fast becoming the leading method for businesses to enhance their internal and external communications.

When planning to use a hosted contact centre, it may be wise to contact our expert team and discuss the set up and standard processes involved. We can elaborate on all aspects you may need to know about using a hosted contact centre, so feel free to ask.