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Our powercall Call Recording platform, Optimise, can integrate to your business systems to tag calls with your account numbers, billing information and other CRM or ERP system references.


Why?

Because it helps to increase the value of the recordings you make. Imagine if you could search for all the calls related to a particular customer order or support case ? With Optimise Ondemand you can.

We can store up to 10 items of data that you provide to us with each and every call that is recorded, enabling you not only to search perhaps by order, but also by customer type, value etc - Imagine searching for all the orders from Gold Card customers that had a value over £500 - With Optimise OnDemand and CRM integration, you can.

 

Optimising Productivity
Network Based Call Recording protects your business and enables it to grow.

   No Hassle - quick setup and activation 
   No IT problems or issues - simple web browser
      secure access
   Rapid Search - by Calling Number, Dialled Number,
      Duration and more 
   60 Reports Out of the Box
   Work Anywhere and remotely monitor multiple
      business locations


Integration Choices

Magnetic North have expertise integrating Call Recording to major CRM and ERP platforms including Salesforce.com, Oracle, SalesLogix, Netsuite, Sage, SAP, Peoplesoft and more

Our open API's use industry standard technologies such as XML Services, as well as Active X and COM objects to speed up your integration project and get you up and running as quickly as possible.

Magnetic North's integration support team can help you to plan the best way to integrate your software to our platforms and make the most impact upon improving business processes and speeding up customer service and order management.

 

predictive   Call recording from £3.99 per line per month pay as you go. recording
hosted predictive We are running webinars once a month so that you can see Optimise in action, register today to join the series. Call recording solutions
dialling To see how Optimise OnDemand call recording software  has helped our clients, read our customer reviews. client reviews
dialling If you want to host Optimise on your own server, please visit Magnetic North's call recording solutions. Magnetic North call recording


 

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