Magnetic North
Find out how to increase productivity and reduce call costs!





Screen out roaming and “off” mobiles & see talk times fly.

 

 

 

 

Our exciting new ‘mobile screening’ technology, which is exclusive to Magnetic North’s cloud-based architecture, enables businesses to automatically check with the mobile network before the call is made, to identify whether the target mobile phone is valid, if it is switched on and whether it is roaming.

 

  This means that ‘bad’ numbers are not dialled until they become active again, resulting in increased talk times by call centre agents and higher connection rates.
   In the current economic climate, it is crucial to get as much productivity from staff as possible and this feature vastly decreases wasted time.Not only this, the cost savings achieved by only calling mobiles which are “on” can amount to as much as to 80%, making a big difference to businesses’ operational costs as well.

 

 

Other advanced  features  of our campaign management software include...

   Three dialling modes, Preview, Progressive and Predictive,  boosting contact rates
 
Real time monitoring and dashboards create high visibility 
 


Fully integrated to screen pop existing CRM systems and dashboards
 

Automatic follow ups create a more efficient and accurate work flow
 
Agents allocated personal callback numbers, boosting personal relationships
 

Inbound campaigns and call queues are also supported to provide seamless call-blending, optimising agent productivity.
 

 

      

How it works...

  

 

Determines whether mobile number is valid

 

 

 

 

Polls the GSM cellular network to see if number is roaming as conversion
rates are virtually non existent for people travelling or on holiday

 

 

 

 

Deletes roaming numbers from call list but re-adds them when numbers
return to their home network

 

     

 

 

Delays calling mobiles that are switched off until they are turned back on
to avoid voicemail connections

 

 

               

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Click to view screenshot

            

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