Using our CRM predictive dialler
We understand that you need our innovative predictive dialler to work seamlessly with your existing business applications and with this in mind, Magnetic North have seamlessly integrated major CRM and ERP platforms including Salesforce.com, Siebel, Netsuite, Saleslogix, Pivotal, Onyx, Chordiant, Microsoft CRM, SAP, Fair Isaac Debt Manager and many other well known platforms.
We also provide integration toolkits to all our customers FREE to help you integrate any existing in-house applications you may have so you can create screen pops. This way, when calls are delivered Maximise automatically screen pops the relevant customer's details in your own software so your people can transact business themselves and provide the best possible customer experience.
Maximise OnDemand dialler provides 3 levels of integration to your CRM software
1. Active X Desktop integration - Used for Screen pop to popular CRM, ERP and Debt Management applications as well as in house systems.
2. XML Services interface - Used to automate provisioning of new users in large centres, deliver automated statistical reporting in to your data warehouses.
3. Realtime Management API's for integration of realtime reporting tools and systems.
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