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Maximise OnDemand is quick, simple, flexible and has no large set up fees. What more could you ask for from a network based predictive dialler?

Maximise OnDemand is a network based predictive dialler solution that enables you to increase productivity, talktime, contact rate and visability of your agents. Here are some of the many features of Maximise:

Business Intelligence
            
  No hidden costs, all you pay is the monthly rental and call charges. No support
                       contract or upgrade costs
                
   No capital costs, clear and transparent pricing
                
   Quick and easy to deploy, from order to go-live in 5 days
                
  Easy to integrate, network based OnDemand is able to screen pop data
                      from existing databases
such as Goldmine, Sage etc

Simple, Powerful, Flexible. Need we say more? 
                
   Easy campaign management, little or no on-going administration
               
   Intelligent call recycling ensures no customer slips through the cracks
               
   Powerful rescheduling, agents can book personal or team reschedules to 
                      
customers
               
   Real time preformance statistics so you can track campaign performance to  
                      deliver results on time, every time  

  Professional, Flexible Dialler Campaign Management
               
   Quick and easy calling list creation, be up and dialling within 5 minutes
               
   Multiple dialler modes, all supported on a pre campaign basis
               
   Calling list management, create custom call filters, list prioritisation and even
                      share lists across campaigns
               
   30 reports out of the box, campaign level, list level and agent performance

Robotic Agent
                
   Virtual outbound call centre
               
   Text to speech or pre-recorded delivery
               
   Individual agent licencing means flexbility
                   Statistics about call volumes, list quality and attempts to each number

 

 Mobile Calling Intelligence 
                
   Determines whether mobile number is valid
               
   Polls the GSM cellular network to see if number is roaming as conversion 
                      rates are virtually non existent for people travelling or on holiday 
               
   Deletes roaming numbers from call list but re-adds them when numbers 
                      return to their home network 
                   Delays calling mobiles that are switched off until they are turned back on 
                      to avoid voicemail connections 


Features at a Glance...

Multiple locations, remote agents, 
    network based

Real time monitoring and
    dashboards

Fully integrated to screen pop
    existing CRM systems and
    dashboards

Preview, Progressive and
    Predictive dialling modes

Automatic follow ups

Instant activation of
    additional seats

24 hour support

Helpdesk for campaign
    advice

Onsite activation, integration
    and hand holding

Fully OFCOM compliant


 

predictive dialling

 

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