Robotic Agent

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Want to keep costs to a minimum whilst still providing valuable client contact? Robotic Agent from Magnetic North OnDemand is a great way to do just that!

Robotic Agent with text to speech is a revolutionary component which provides companies with a virtual outbound call centre. Once connected with the called party, the virtual agents play out either text to speech or a pre-recorded messages, and uses DTMF touch tone input from the called party to either put them through to a real agent or to progress their call using further pre-recorded messages.

For those doubters out there who are unsure as to the quality of text to speech technology, click here to listen to how far it has come in recent years.

Robotic Agent
               Virtual Outbound call centre
                   Text to speech or pre-recorded delivery
               Individual agent licencing means flexibility
                    Statistics about call volumes, list quality
                       and attempts to each number

Examples of practical uses include the following industry sectors:

Healthcare - calling patients and reminding them when they are due for their next appointment. The Robotic Agent could then connect them to a relevant person to book the appointment.
Insurance - calling policy holders when their policy is due to expire.
IT - support renewals and case follow ups.
Telco's - upselling and cross selling to customers. Broadband when they are a call customer and so on.
Collections - automated debt collection, payment reminders and chasing debt.
Any industry - registration follow ups. Once an interested party has submitted a web form then they can be dialled with information and then connect them to an agent if still interested.
Logistics - confirming delivery time and dates and also making sure that the goods have been received.

There are many more, re-confirming service engineer visits, warning passengers of delays to their flights, emergency situation management, the capabilities are endless!


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