Vocalise is licensed on a number of concurrent calls basis...

...and provided on a fixed cost per concurrent call per month basis to customers, plus call costs, so you only pay for the calls you need to.

 

All calls through Vocalise can be automatically recorded

A link to the call playback can be embedded within the CRM update to enable one click playback of the customer call from within the CRM application itself, providing insightful intelligence in to the customers response to the call proposition.