Vocalise works on a campaign basis so you can configure retry parameters and deduping rules for leads to ensure that customers who are busy or don’t answer are retired appropriately and never fall through the cracks, whilst those who may have registered more than once are protected from being called more than once within a specified time frame.
Vocalise reports automatically to managers when records have failed to be reached after the predefined number of attempts for the campaign, and also has the ability to alert managers of bad or unreachable numbers so that these can be quickly cleaned and the record re-attempted. It has campaign calling hours to preserve intelligent calling of customers according to their timezone or location, as well as that of the teams who are handling the calls in your business.