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Responding to customers is the lifeblood of any business. But there are some enquiries or customer contacts where speed of response and quality of the initial contact are of the essence.

For these contacts, where simply loading leads to a dialler will not be fast enough or personal enough an experience, Magnetic North have innovated Vocalise, our voice auto response management solution.
 
Vocalise intelligently monitors information in customers database systems such as CRM, Web Leads and Helpdesk platforms, and dynamically, in real time generates calls to customers whose data meets the criteria specified in the campaign.

 

Vocalise dials the agent at your company first, and when they answer its uses advanced Text to Speech (TTS) technology to announce the call to the person including information from the database so that they can bring up the relevant record on their screen, and more importantly prepare themselves for the call. This Text to Speech information can include the reason for the call, the source of the data and the priority of the customer for example. At the same time Vocalise dials the customer and when they answer instantly connects the two parties together.

The key to this process is the live answer experience that the customer who has been called receives. They have no idea that they are being “auto dialed” and the person they are speaking to is well prepared to handle their call.

 

Hear what Text to Speech sounds like here

 


 

 

So what kind of campaigns work best with Vocalise ?

 

   Campaigns with immediacy of response requirements – every 15 minutes that go by after an internet web lead is logged on a web site the
      chances of closing that lead and converting it to an opportunity reduce by up to 85%. If you want to make your web site come alive and drive
      up web lead conversion to fill your sales pipeline automatically, then Vocalise is the solution you need.

 

   Campaigns that preserve service levels –for example calling customers personally to update them on a technical support case to
      ensure that service levels for response and updates are not breached.

   Campaigns that drive up conversion rates – for example calling customers who have clicked through on a e-mail marketing campaign
      to links in the email whilst the customer who has expressed an interest is still looking at the relevant page.

   Campaigns for alerting people of situational alarms – in the IT world this could be server or network issues, whilst in medical healthcare
      it could be the availability of urgent test results or for public safety and emergency broadcasts to teams within business or local
      or central government.

 

 

predictive dialling

 

call recording demo

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