Ensuring PCI, HIPPA, FSA, FCC and OFCOM Compliance
Businesses face more red tape and compliance issues than ever before. Even smaller companies are having to face up to requirements from Credit Card companies and regulators to exceed rigorous standards and complex technical requirements to achieve compliance to legislation, especially in markets like Financial Services, Law, Accounting and Healthcare.
Magnetic North OnDemand understand these challenges and can take the headache away for growing enterprises, allowing them to outsource the more complex technical aspects of regulatory compliance in a variety of different areas.
Credit Card Security – PCI Compliance (Payment Card Initiative)
Magnetic North understand the need to balance the requirement to record and evidence credit card transactions with the seemingly converse requirement to not record the card holders details. Our advanced call recording solution, Optimise OnDemand can automate this process, passing back simply the authorisation for the transaction, whilst at the same time recording the customers call and encrypting it to the highest standards for security. We operate from PCI secure data centres.
HIPAA / Health Care Security
Magnetic North have a range of security mechanisms to audit access to secured materials, to prevent access to all but authorised users and to provide a compressed but high quality audio format that can be stored on line for as long as you need it, from a year to more than a decade.
FSA Compliance (Financial Services Authority)
Regulators have placed the burden of proof on the provider of a financial service, so unless calls are recorded to evidence the transaction then the customer’s compliant will be automatically upheld against the company. Magnetic North not only make it easy to record transactions with no equipment on site and no changes to your numbers, but more importantly we make it easy to find each call by the number dialled, the date, time and duration of each call, along with other business data such as account number or value of sale which can be automatically indexed to the call using our Free Web XML Services API (Application Programming Interface).
OFCOM / FCC Do Not Call (DNC)
Magnetic North promote responsible outbound dialling and telemarketing. Our systems provide the ability for customers to elect to enforce total OFCOM compliance by default, (though so that you can focus on the business of doing business, not the business of achieving compliance). We guarantee that we will continually upgrade our software to ensure continued compliance to Do Not Call legislation and OFCOM regulations to ensure that your customers get the very best service and your business can continue to grow through predictive dialling and proactive outbound customer contact.
With Magnetic North Ondemand – you’ve got compliance covered.